Welcome to nestogroup.com ("Website"), operated by Nesto Hypermarket LLC and its affiliates ("Nesto", "we", "our", or "us").
These Terms of Use govern your access to and use of our Website, mobile applications, and related services (collectively, the "Services"). By accessing, browsing, registering on, or using our Services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
Nesto Hypermarket operates an online retail and grocery commerce platform enabling customers to browse, purchase, and receive products including groceries, fresh produce, electronics, and other approved merchandise. Orders may be fulfilled through retail stores, dark stores, distribution centers, warehouses, Click & Collect locations, and authorized delivery partners.
We reserve the right to modify, suspend, add, or discontinue any Services at any time without prior notice.
To use our Services, you must:
We reserve the right to verify your identity and refuse or terminate registration at our sole discretion.
You are responsible for maintaining the confidentiality of your account credentials, restricting access to your account, and all activities conducted under your account.
You agree to immediately notify us of any unauthorized use of your account or security breach. Nesto shall not be liable for any loss arising from unauthorized account access resulting from your failure to protect your credentials.
All products displayed are subject to availability. Product images, descriptions, pricing, and specifications are provided for informational purposes and may vary from actual products. We reserve the right to limit quantities, refuse orders, correct pricing errors, and cancel orders due to stock unavailability or technical issues.
Fresh produce, meat, seafood, bakery, dairy, and frozen items may vary in weight, size, shape, appearance, and packaging. The final charged amount may be adjusted based on actual packed weight. Product images are illustrative only.
Where an item becomes unavailable during fulfillment, Nesto may offer a similar replacement product of equivalent value and quality. Customers may accept or reject substitutions according to preferences selected during checkout.
Delivery availability depends on customer location, product category, inventory availability, weather conditions, and operational requirements. Delivery times are estimates and not guaranteed. Nesto shall not be liable for delays beyond its reasonable control.
Customers selecting Click & Collect must collect orders within the designated collection period. Uncollected orders may be cancelled, returned to stock, and refunded according to our Refund Policy. Identification may be required at collection.
Prices include applicable taxes unless stated otherwise. We accept Credit Cards, Debit Cards, Digital Wallets, Online Banking, and Cash on Delivery (where available). Payment authorization does not constitute acceptance of an order — orders are accepted only after confirmation by Nesto.
Promotional offers are subject to specific terms. Nesto reserves the right to modify, withdraw, or refuse promotional redemption and cancel orders involving misuse or abuse of promotional mechanisms at any time without prior notice.
Participation in loyalty, cashback, membership, coupon, and reward point schemes is subject to additional terms and conditions. Nesto reserves the right to modify, suspend, or terminate such programs at any time.
Refunds may be issued through the original payment method, Nesto Wallet, store credit, or alternative methods determined by Nesto. Refund processing times depend on payment providers and banking institutions.
Nesto reserves the right to remove any content or cancel any order that violates applicable laws or these Terms.
All content on the Website including logos, trademarks, text, graphics, software, images, audio, and video is owned by or licensed to Nesto Hypermarket. No content may be copied, reproduced, distributed, or used without prior written consent. All rights not expressly granted are reserved.
The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, Nesto disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability. We do not guarantee uninterrupted or error-free operation.
To the maximum extent permitted by law, Nesto, its affiliates, directors, officers, employees, contractors, and partners shall not be liable for indirect damages, consequential damages, loss of profits, loss of business, loss of data, or service interruptions arising from use of the Services. Nothing in these Terms excludes liability where exclusion is prohibited by law.
You agree to indemnify and hold harmless Nesto and its affiliates from any claims, damages, losses, costs, liabilities, and expenses arising from your use of the Services, breach of these Terms, violation of applicable laws, or infringement of third-party rights.
Nesto may suspend or terminate your access without notice if you violate these Terms, fraudulent activity is suspected, unauthorized account activity is detected, abuse of promotions or policies occurs, or required verification cannot be completed.
Additional terms may apply to Nesto mobile applications available through Apple App Store, Google Play Store, Huawei AppGallery, and other supported platforms. By using the mobile applications, you agree to comply with applicable platform provider terms.
International orders may be subject to customs duties, import taxes, government fees, and regulatory requirements. Customers are responsible for complying with import laws and paying any applicable charges unless otherwise stated during checkout.
Collection and processing of personal information are governed by our Privacy Policy. By using the Services, you consent to such processing in accordance with applicable data protection laws.
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE.
Nesto shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, government actions, power failures, telecommunications failures, labor disputes, pandemics, or supply chain disruptions.
Nesto reserves the right to amend these Terms at any time. Updated Terms will be published on the Website and become effective immediately upon publication unless otherwise stated. Continued use of the Services constitutes acceptance of such amendments.