Nesto Hypermarket's Warranty Policy helps protect customers against manufacturing defects in materials, design, or workmanship after purchasing eligible products through nestogroup.com, Nesto Mobile Applications, Nesto Retail Stores, Click & Collect Orders, and Nesto Marketplace Partners (where applicable).
Customers must provide the original purchase invoice, order confirmation, and warranty card (if applicable) to validate warranty eligibility. Nesto reserves the right to reject warranty claims where proof of purchase cannot be verified.
Warranty repairs shall be performed by manufacturer-authorized service centers, brand-authorized repair providers, or Nesto-authorized repair partners. For products sold by third-party marketplace sellers, the seller's warranty terms shall apply.
Depending on the nature of the defect, the customer may be entitled to:
The final resolution will be determined based on manufacturer assessment, service center findings, product availability, and applicable consumer protection laws. Repair or replacement does not extend or renew the original warranty period.
Where available, Nesto may provide pickup and return logistics for warranty servicing.
Before handing over for warranty service, customers must:
Nesto shall not be responsible for data loss, accessory loss, or inadequate packaging damage.
Pickup and return shall be arranged using the address registered during the warranty claim process. Address changes may be accepted subject to service availability.
If a product is determined to be non-repairable under warranty, customers may receive a replacement product, equivalent product, refund, or store credit — subject to manufacturer or supplier approval.
Service centers may charge inspection fees where no defect is found, the warranty claim is rejected, or the product is outside warranty coverage. Such charges shall be the responsibility of the customer.
If customers refuse delivery or fail to collect serviced products, they will be stored for a maximum of 30 calendar days. After 30 days, Nesto reserves the right to dispose of the product, and no compensation shall be payable thereafter.
Many products sold by Nesto are covered directly by manufacturers, brand owners, or authorized service providers. Customers may be required to contact the manufacturer's service center directly for products such as:
The manufacturer's warranty terms shall prevail where applicable.
| Product Category | Typical Warranty Coverage |
|---|---|
| Mobile Phones | Manufacturer Warranty |
| Tablets | Manufacturer Warranty |
| Laptops | Manufacturer Warranty |
| Televisions | Manufacturer Warranty |
| Home Appliances | Manufacturer Warranty |
| Electronic Accessories | Limited Warranty |
| Smart Watches | Manufacturer Warranty |
| Fitness Equipment | Manufacturer Warranty |
| Personal Care Electronics | Manufacturer Warranty |
| Baby Gear | Manufacturer Warranty |
Warranty periods vary by brand and product. Customers should review individual product pages for specific warranty information.
Warranty does not apply to batteries (normal wear), ink cartridges, filters, light bulbs, or consumable components — unless defective at purchase.
Customers are responsible for backing up data, removing confidential information, and logging out of personal accounts before submitting a product for service. Nesto, manufacturers, and service centers shall not be liable for data loss, data corruption, or software reinstallation occurring during inspection or repair.
Warranty services are generally available only within the country where the product was purchased. Replacements, repairs, and refunds may only be processed within the applicable purchase territory unless otherwise approved by the manufacturer.
To the maximum extent permitted by law, Nesto Hypermarket shall not be liable for indirect damages, consequential damages, loss of data, loss of profits, business interruption, or delays caused by manufacturers or service centers. Warranty obligations shall be limited to repair, replacement, refund, or store credit as determined under this policy.
For products sold by approved third-party sellers on the Nesto Platform, warranty obligations remain with the seller or manufacturer. Nesto may assist with coordination and claim submission, but repair quality, spare part availability, turnaround time, and final warranty decisions remain the responsibility of the seller or manufacturer.
In the event of a conflict between this policy and a manufacturer's warranty policy, the manufacturer's warranty policy shall prevail to the extent permitted by applicable law.